Welcome to U JUMP!

Before you join us for your first class, we kindly ask you to complete our U JUMP public liability waiver. To ensure a smooth start, please arrive 15-20 minutes before the class begins. This will give you enough time to find parking, set up, and complete the waiver form.

If you have any questions or need clarification on any of our policies, please don't hesitate to ask our friendly team.

BOOKINGS AND CANCELLATIONS:

Making a Booking: You can easily make your class bookings through Eventbrite, the U JUMP Fitness app, or our online booking system. If you prefer not to purchase a U JUMP membership, individual class bookings are available on Eventbrite or our online platform.

U JUMP Memberships: To access class packs and receive direct debit discounts, we recommend purchasing a U JUMP membership. Please note that a one-off $25 joining fee applies. If you're interested in obtaining the bank details for payment, simply email us, and we'll provide you with the necessary information.

Class Transfers: We understand that plans can change unexpectedly. If you find yourself unable to make your booked session, let us know, and we'll be happy to transfer your booking to another available date. Please note that class transfer requests must be made at least 24 hours before the scheduled session. While we cannot offer refunds for late cancellations, we will do our best to accommodate transfers to upcoming workouts, subject to availability.

Cancelling Your Classes: Life happens, and we understand that sometimes you may need to cancel a class. We appreciate receiving as much notice as possible. If you cancel at least 24 hours prior to the scheduled session, we can transfer your booking to another class or hold a credit for you. Refunds are available for cancellations made within this time frame, subject to a $5 processing fee and Eventbrite charges, if applicable. To request a refund, simply click "Request a refund" on your ticket. Please keep in mind that if you fail to attend a class or do not cancel within the specified window, voucher users and U JUMP members will forfeit one session.

Training Cancellation: Your safety is our utmost priority. In the event of inclement weather or low class numbers, U JUMP reserves the right to cancel a session. If such a situation arises, rest assured that we will provide you with a ticket transfer to the next available U JUMP event.

U JUMP WAIVER:

Your First Class Waiver: To ensure the safety of all participants, we require the completion of a U JUMP public liability waiver before joining any of our classes. The waiver can be conveniently filled out in person at any U JUMP venue. We kindly request that you arrive ahead of time to allow sufficient time to complete the form, ensuring you don't miss out on any workout time.

MEMBERSHIPS:

Your Membership Card: If you have a U JUMP membership, please remember to check the expiry date for the class pack you have purchased.

Membership Card Purchase: To become a part of the U JUMP community, a new digital membership card can be purchased for $25. If you're interested in acquiring your new card, please feel free to ask our team for assistance. This card will serve as your access key to all U JUMP training sessions. We kindly ask that you bring it with you to every class. Please note that the U JUMP membership card is non-refundable and should not be lent or used by anyone other than the cardholder. In the event of card loss, a replacement fee of $25 will be charged.

Please be aware that the U JUMP membership card is non-transferable, and each membership is valid for one person only. If you wish to bring a friend to U JUMP, they can purchase a single class or consider getting their own U JUMP membership if they plan to join us more frequently.

YOUR HEALTH AND SAFETY:

Your well-being is our top priority at U JUMP. This section outlines our requirements to ensure a safe and enjoyable experience for everyone:

Your Physical Condition: For the safety of all participants, we kindly request that you refrain from attending U JUMP training if you are experiencing any illness, disease, injury, or other condition that may compromise your health or the safety of others.

Proper Use of Equipment: Before starting your first training session, our team will provide instructions on using the equipment. If you require any assistance in operating the equipment correctly, please don't hesitate to ask our staff. In any case, we trust that you will handle the equipment with care, ensuring its appropriate and safe use.

Right to Refuse Entry: We maintain the right to refuse entry to individuals who engage in seriously risky or inappropriate behaviour, such as threatening or harassing others or deliberately or recklessly damaging equipment or facilities. Such conduct may result in being asked to leave the premises.

WHAT TO BRING:

• Water: Staying hydrated is crucial, especially during summer. Please bring plenty of water to keep yourself refreshed throughout the session.
• Towel: We recommend bringing a sweat towel to help you stay comfortable during your workout.
• Proper Attire: Standard gym attire is ideal for U JUMP sessions. Please come dressed appropriately to facilitate ease of movement.
• Shoes: Sneakers are required for participation to ensure safety during the workout.
• Avoid Overeating Beforehand: To ensure a comfortable session, we recommend avoiding heavy meals and excessive water consumption immediately before your class.

We are excited to be part of your fitness journey and look forward to helping you achieve your goals. If you have any questions or concerns, please feel free to reach out to us by emailing [email protected] or speaking to our team in class.